FREQUENTLY ASKED QUESTIONS
Listed below are the answers to some common questions you may have when using the Courtney Direct website.
Q. What kind of printing does Courtney Direct offer?
A. The catalogue of products available via Courtney Direct has been carefully selected to offer the most popular print items, as requested by our customers. These include flyers, brochures, posters, promo cards, stickers, notepads, books, point of sale items, presentation folders and business stationery. We also offer a range of wide format products which includes Posters, Pull Up and X Banners, Aboards, Outdoor Vinyl and Mesh Banners, Corflutes, One Way Vision, Indoor and Outdoor Adhesive, Standees and Floor Graphics.
Q. How is my job printed?
A. All printing is produced in-house by Courtney. With over 30 years of printing experience at the highest level you can rest assured we will reliably exceed your expectations. Our highly qualified team employ the very latest; state-of-the-art digital presses and prepress equipment to produce your material, which is then finished to precision in our fully automated, in-house bindery. The philosophy at Courtney Direct is to provide a product of excellent quality at a fair and reasonable price. To ensure this quality is maintained, your printed products are inspected at each step of the production process.
Q. Do I need an account to order online from Courtney Direct?
A. Yes, in order to use our website you will need to create your free account with Courtney Direct. It is a simple process which takes only a few minutes. Once your online form is submitted, you will be issued with a username and password. Your account will be set up as a credit card payment account. If you wish to apply for a 30 day credit term account please download the credit application form HERE once complete email this form to firstname.lastname@example.org and you will be advised when your credit term account is live.
Q. Help! I can’t sign in
A. When signing in to your account, please remember that your password is case sensitive and therefore you must enter it exactly how it was registered. If you have forgotten your password, click on the ‘Password Forgotten’ and you will be asked to enter the email address you registered with Courtney Direct. Your password will then be emailed to you – please keep this password secure and in a safe place. If you are unsure of the email you have used to set up your Courtney Direct account please contact us.
Q. How do I change my password?
A. When you first register with Courtney Direct, it’s our recommendation to change your password to something you will remember. To do this, click on your username on the top right of your screen and the “Change Password” option will be shown. Simply follow the prompts to change your password.
Q. How can I contact Courtney Direct?
A. All our details can be found on the Contact Us. Should you need to call Courtney Direct, please phone 03 9768 3038, during normal business hours. Courtney Direct is not open on weekends or Victorian & Australian public holidays.
Q. What payment methods do Courtney Direct accept?
NOTE: Your order will only be processed once your credit card payment has been made if you do not complete your credit card payment your order will be on hold.
Q. Should I name my artwork in a certain way?
A. Yes, when naming files, please ensure the file name is consistent with what is being printed. Courtney Direct cannot be held responsible for files with ambiguous or confusing file names. If you have opted for a PDF or hard copy proof it will also allow our team to easily identify your files.
Q. How can I send you my artwork?
A. Your print-ready PDF artwork is supplied to us via the Courtney Direct ordering system. Having selected your technical / job specifications, you will then be directed to browse your computer for your artwork. Once uploaded, your artwork will be attached to your job and we will use that file to complete your job accordingly.
Q. How big can my artwork file be?
A. There are no file restrictions to the size of file you can upload through Courtney Direct. However we do ask that you take into consideration your local upload speed when uploading large files as this will determine the time it takes to complete. If you believe your file is too big to upload please contact us.
Q. How can I proof my job?
A. There are multiple options for proofing options, but they fall into two main types indicated below; PDF Proof You must select the PDF proof option in your quote when selecting your quote specifications. If you have selected this option, then you will be sent a PDF proof via your elected email within 24 business hours. Follow the link to view low res PDF of your artwork that will be used to print your job. You can then click the “Approve” button if you approve the proof. Alternatively, you can click the “Reject” button and then add additional comments outlining the reasons you have rejected. Hard Copy Proof You must select a hard copy proof option in your quote when selecting your quote specifications.
NOTE: This option is not available for all products. If you have selected one of the hard copy Proof options then you will be sent a PDF proof via your elected email within 24 business hours. This will indicate that your hard copy proof is on its way to you. Once you have received your hard copy proof please use your proof email to accept or reject the hard copy proof. You can then click the “Approve” button if you approve the proof. Alternatively, you can click the “Reject” button and then add additional comments outlining the reasons you have rejected. NOTE: In the instance that an additional proof is required a charge may be applied depending on the circumstance. You will be notified if additional charges will be incurred.
Q. I did not receive my proof via email?
A. Courtney Direct sends your PDF proof via an email link for both PDF proof and hard copy proof types within 24 business hours. It is critical that you receive this proof email and follow the prompts to approve your proof accordingly. If you have not received your proof email within 24 business hours this email may be in your email junk folder, we ask that you check this folder prior to contacting Courtney Direct if your email has not been received. If you are still unable to locate your proof email please contact us.
Q. If I have made a mistake with my order can I change it?
A. Once your job is submitted with artwork and you need to make changes you will need to contact the Courtney Direct team immediately please contact us. NOTE: Unfortunately, if your job has been printed or has progressed through other production stages we will not be able to make any further changes.
Q. Will you always deliver by the expected date?
A. We always strive to meet your expected delivery time. However, this is an expected date and time only. We will confirm your delivery at the time of production. If we cannot meet your expected delivery date and or time, we will let you know and advise an alternative.
Q. Can I pick up my order?
A. Yes, Courtney Direct does offer the option. You can pick up from our factory at 1-3 Edison Road Dandenong South, VIC. Please ensure that you select 'Courtney Direct' as the delivery address when placing your order. This can be found under delivery address in your drop-down list. Select or enter the contact name of the person that will be collecting your order and set the delivery method to 'Customer Pickup' When you arrive to pick up your order please go to our despatch area and reference your job number. Our team will have your order packed and ready for you to take with you.
NOTE: Remember that some orders can be quite large. Please ensure you will be able to take these goods and that you have the appropriate vehicle to do so.
Courtney Direct delivers premium digital printing easily online, anytime. We’ve built our name on consistency, reliability and being a true supportive partner within the industry. Our focus is on quality of product with an aim to deliver true value for money. That's what sets Courtney Direct apart from the rest.....
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